The following Terms & Conditions govern all laundry, dry cleaning, garment care, shoe cleaning, bag cleaning, helmet cleaning, upholstery cleaning, and related services provided by Waasle Laundry. By placing an order with Waasle Laundry, the customer agrees to be bound by these terms.
The original receipt or invoice must be presented at the time of delivery or collection of processed articles. In the absence of the original receipt, articles will be released only after satisfactory identity verification. Waasle Laundry shall not be held responsible for any loss, delay, or misplacement arising from the non-presentation of the original receipt.
Customers are requested to inspect all articles at the time of delivery. Any claim relating to loss, damage, service quality, or missing articles must be reported within 48 hours of delivery. Complaints received after 48 hours shall not be entertained.
Standard turnaround times are as follows:
Laundry by KG (Wash & Fold / Wash & Iron): 48 hours
Dry Cleaning, Shoe Cleaning, Bag Cleaning & Helmet Cleaning: 72 hours
Sofa, Carpet, Curtain & Upholstery Cleaning: As per service schedule and operational requirements
Delivery timelines are estimates and may vary depending on garment condition, volume, weather conditions, or operational requirements.
Express or urgent processing services are subject to availability and approval. Such services shall be charged at 50% extra over the total bill amount. Additional charges, if applicable, will be communicated to the customer at the time of booking.
All services shall be charged according to the prevailing tariff. Additional charges may apply for special stain removal, restoration work, heavily soiled articles, or best-effort treatments. No discount, promotional offer, or coupon shall be applicable once the bill has been generated or processing has commenced. Two or more offers cannot be combined within a single invoice.
While every effort is made to achieve the best possible cleaning results, Waasle Laundry does not guarantee complete removal of all stains, marks, odours, colour transfers, ink marks, sticker residues, paint stains, or other difficult contaminants. Cleaning outcomes depend on fabric type, stain age, garment condition, and prior treatments.
Waasle Laundry shall not be liable for colour bleeding, colour fading, colour migration, shrinkage, texture changes, fabric distortion, or damage to embellishments, embroidery, prints, sequins, beads, stones, buttons, decorative elements, or accessories that may occur during normal processing.
Articles with pre-existing stains, weakened fabric, hidden damage, ageing, wear & tear, discoloration, repairs, burns, tears, or manufacturing defects are accepted entirely at the customer’s risk. Waasle Laundry shall not be liable for any resulting damage that becomes apparent during the cleaning process.
Under the “No Fault, No Claim” policy, articles accepted at customer risk shall not be eligible for compensation claims relating to damage, deterioration, colour changes, fabric weakness, embellishment damage, or any issue arising from the inherent condition of the article.
Customers must remove all valuables, cash, jewellery, documents, electronic devices, detachable accessories, and personal belongings before handing over articles. While reasonable checks may be conducted, Waasle Laundry shall not be responsible for the loss or damage of any valuables left inside garments or articles.
Waasle Laundry shall not be held responsible for damage to ornaments, jewellery, belts, buckles, buttons, zippers, detachable fittings, trims, decorative attachments, or other accessories attached to garments during normal processing.
Waasle Laundry shall not be liable for cuts, holes, seam failures, stretching, fabric separation, colour loss, or similar defects that become visible during cleaning due to manufacturing defects, fabric ageing, prior damage, environmental exposure, or inherent weaknesses in the article.
Customers are requested to collect their processed articles promptly. Waasle Laundry shall not accept liability for any article that remains uncollected for more than three (3) weeks from the scheduled delivery or collection date.
In the unlikely event of loss or damage directly attributable to Waasle Laundry and not covered under these Terms & Conditions, compensation shall be limited to five (5) times the service charges applicable to the article or INR 3,000 in the form of a service voucher, whichever is lower. Under no circumstances shall consequential, indirect, or incidental damages be recoverable.
Waasle Laundry shall not be liable for delays, loss, or damage caused by circumstances beyond reasonable control, including but not limited to fire, burglary, natural disasters, strikes, transport disruptions, government actions, technical failures, or other force majeure events. All disputes shall be subject exclusively to the jurisdiction of the courts of Delhi, India. Waasle Laundry reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice.
By availing any service from Waasle Laundry, the customer acknowledges and agrees to these Terms & Conditions in full.
The following Terms & Conditions govern the relationship between Waasle Laundry and prospective or approved franchise partners. By applying for, accepting, or operating a Waasle Laundry franchise, the franchisee agrees to comply with these terms and any additional agreements executed between the parties.
Granting of a Waasle Laundry franchise is subject to evaluation, approval, and verification by Waasle. Submission of an application or payment of any fee does not guarantee franchise approval.
The franchise relationship shall be governed by the executed Franchise Agreement, operational policies, brand guidelines, and any amendments issued by Waasle from time to time.
Any territory, location exclusivity, or area protection shall be governed solely by the terms specified in the Franchise Agreement. No verbal assurances or representations shall create territorial rights.
The franchisee shall use Waasle’s trademarks, logos, trade names, marketing materials, software, and intellectual property only as authorized by Waasle. Unauthorized use, modification, or reproduction is strictly prohibited.
The franchisee shall operate the outlet strictly in accordance with Waasle’s operational procedures, quality standards, pricing policies (where applicable), customer service protocols, and brand guidelines.
Waasle shall provide comprehensive onboarding and operational training to the franchisee and designated staff, including machine operation training, solvent and chemical usage training, software and billing system training, business development training, and rider application training. Operational guidance and support shall be provided throughout the term of the Franchise Agreement, subject to compliance with Waasle’s policies, procedures, and operational standards. The franchisee shall ensure that all relevant personnel participate in and adhere to the training programs prescribed by Waasle from time to time.
The franchisee shall pay all applicable franchise fees, security deposits, technology fees, royalties, marketing contributions, service charges, and any other charges specified in the Franchise Agreement within the prescribed timelines.
The franchisee shall participate in brand-building and marketing initiatives undertaken by Waasle. All local marketing, advertising, promotions, and public communications must receive prior approval from Waasle where required.
The franchisee shall use only approved software, billing systems, mobile applications, POS systems, and operational tools prescribed by Waasle. Data generated through such systems shall remain the property of Waasle.
The franchisee shall maintain service quality standards consistent with Waasle’s brand reputation. Waasle reserves the right to conduct audits, inspections, mystery audits, quality assessments, and compliance reviews at any time.
The franchisee shall maintain strict confidentiality regarding business methods, operational processes, supplier information, pricing structures, customer data, training materials, marketing strategies, and proprietary business information obtained from Waasle.
The franchisee operates as an independent business entity and not as an employee, agent, partner, joint venture, or legal representative of Waasle. The franchisee shall be solely responsible for local staffing, statutory compliance, taxes, licenses, and day-to-day operations.
Waasle reserves the right to suspend or terminate franchise rights in the event of breach of agreement, non-payment of Royalty, operational non-compliance, misuse of intellectual property, fraudulent activity, reputational damage, or violation of applicable laws.
Waasle shall not be liable for indirect, incidental, consequential, special, or business losses including loss of profits, revenue, goodwill, customers, or business opportunities arising from franchise operations. Liability, if any, shall be limited to the extent permitted under the Franchise Agreement.
These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Delhi, India. Waasle reserves the right to modify, update, or amend these Terms & Conditions, operational policies, and franchise guidelines at any time.
By submitting a franchise application, signing a Franchise Agreement, or operating a Waasle Laundry franchise outlet, the franchisee acknowledges and agrees to these Terms & Conditions in full.
